Options. Browse Virgin Media Virgin Media Community. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Connect the Hub’s power cable with the blue tab. I need an engineer ideally but I can't seek to get to an option to book one in. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Because when I talk with virgin before I buy the servic. There must have been a previous installation or you would not have been offered a self install. Self install on 13-06-2022 17:14. I am afraid the delivery slot with the courier is only available for all day. Thing is, I've been to the house, Virgin haven't, and I am 99. Forum; Apps. Solved: Hi guys and gals. Ashleigh_C. If QuickStart you shoul already have the socket or maned the technician will do. Switched On Families. Second, you'll likely need a manned installation for your VM services. 0800 052 1734-----We would like to show you a description here but the site won’t allow us. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Would I be able. 1. Try tracing the cables back to the house from the brown box outside. Tudor. This hole will typically be up to 1cm in diameter and often positioned near your front door. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Networking and WiFi. Options. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWish I did spend the bit extra now, the router is already on the way annoyingly. . I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. However the wall socket doesn’t have the correct connection for the cable with the hub. My Virgin Media App. so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. Solved: Hi guys and gals. Plug into the Hub Push the white cable with the black label into the Hub. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install proper VM sockets where you need them. The installation should take around an hour. . I only had the option for self installation. . We only have a standard ethernet cable in the wall - no sign of a socket for the round isolator cable that is mentioned in the setup guide. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Push the white cable with the black label into the Hub. May I know which one I can connect. Getting Connected with Virgin Media is easy when you have a wall socket. Up to 3 WiFi Pods if needed. The kid arriving on Tuesday the 29. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Obi202 To Phone Extension Uk Voip Forums. Some new sockets may look like one of the below. Thing is, I've been to the house, Virgin haven't, and I am 99. Call the Pre-installation and delivery team on 0800 052 1734. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Post up some photos of your wall socket and its cable ends and Hub socket. Hi . Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. There are multiple different branded wall boxes inside our flat but none. Home Phone. on 31-12-2021 10:47. Hi NazminAkhtar84 👋 welcome to community! Thank you for posting. I’ve tried calling but the people I’m connected to keep hanging up. Security matters. Perfect for when you can’t all decide on what to watch. I’m having the exact same problem. Hi, Iv just received my new broadband. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . 0 Kudos. Switched On. QuickStart, set up and connectionsHello VLNeedham. I can certainly go about helping you arrange a wall socket appoint, as stated previously this would come with a £25 charge on the account, if you would like me to go ahead with this let me know and we can go about sorting this for you. A master socket is the main socket for the phone line in your home, not an. in QuickStart, set up and connections 2 hours ago; Installation: Wall socket issue in QuickStart, set up and connections 6 hours ago; Install confusion in QuickStart, set up and connections yesterday; Customer support is a nightmare: no way to schedule installation in QuickStart, set up and connections. Tudor. Very. We have a virgin media wall socket with an ethernet port in the. I have only got one rectangular shaped white socket (Shown as below) but it seems old. QuickStart, set up and connections. My Virgin Media App. Hi I have the same problem. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall. Switched On Families. Thanks If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. 😞 There are cases where we'd need to convert a self-install to a manned one if this socket is missing, the great news is all this can be done 100% free of cost to you. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. There are 10 types of people: those. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. There is a VM phone socket but no wall socket to get my WiFi etc up and running. Installation appointment text. Call the Pre-installation and delivery team on 0800 052 1734. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. Can you check outside and look for the external wall box? It's a 6" brown or grey square-ish box, usually on wall Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Speedon 17-12-2022 10:39. Account - Cable. indd 3 09/03/2016 12:48to your Virgin Media socket. All the wall sockets I can see are for BT. I am a new customer, trying to self install and hitting various issues. Booking an engineer is easy with Virgin Media. Stay safe online. Follow these simple installation steps for your Virgin Media home phone set up. Networking and WiFi. I was unable to do step 1. Manage Your Account. I don't work for Virgin Media. I’ll call the 0800 number. Reply. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. I tried both the wires, it didn’t set up the WiFi. Account - Cable. We have the quickstart pack but sadly cannot get broadband set up and working. Register today and see the benefits for yourself. Tech Chatter. Plug into the wall socket. #2. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Quick tips on prepping for Virgin Media technician's visit. I am hoping a membe. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. . It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. Just. My Virgin Media App. They can screw into the Hub but more likely will just connect by Pushing in If you cant sort it with help on here. Account - Cable. We would like to show you a description here but the site won’t allow us. Reply. Browse Virgin Media Virgin Media Community. Re: No Virgin Media wall socket internally. 03. My Virgin Media App. Manage Your Account. But I have no Virgin Media Wall socket in my house. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. Should I cancel and request an engineer to install. Installation Guide. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. Speedon 21-02-2023 17:48. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. You can also check for a loose cable as not all properties have a socket. I'm a Very Insightful Person, I'm here to share knowledge. Alessandro Volta. You can see in the pictures it loo ks like it has been redirected to - 5347741. But I don't have a splitter or any 'Virgin media socket'. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I can’t find any trailing cable at all. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Joining in Options. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. 150 from a. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Got my VM hub sent today, self installation kit however I don’t a VM socket but do have exterior box outside but only leads to Comcast box stating tv… any ideas or suggestions before ringing the installation teamSolved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. The internal wall boxes are mostly oblong. Occasionally only a very short stub of wire is left behind often hidden within. Account - Mobile. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Im trying to work out what connector is on the coax used to connect the hub 5 to the virgin media wall outlet. Virgin Phone Switchover. Both your fibre cable and Wi-Fi router will be plugged into this. As its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). Networking and WiFi. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall. . Now to my Issue: I opted for the self-installation ki. Networking and WiFi. Most QuickStart kits have just 6 cables, connectors and powerlines to. I highly doubt my landlord will allow a virgin coax input to be installed. No Virgin Media Wall Socket on 13-04-2022 14:47. The block box on second picture is an amplifier for terrestrial TV. . Network Trial. . Cihank617. 1 Mar 2016. Mobile Your Account. Do please follow the helpful advice offered by , and keep us updated. to be phone lines. It could be any of the 4 screw terminals in the first picture. I have received my quick start-up kit. Don’t plug the power cable into a plug socket yet. Quickstart is the quickest and easiest way to setup our services. We can see that you've spoke to the team and got a technician visit booked in. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Just had self installation delivered, have no wall socket just two cables from the wall. Surly there has been a connection previously otherwise we wouldn't have bee. I have signed up as a new user for Virgin Fibre. 2 Uninstall TiVo box. Manage Your Account. Choose the best spot for your wifi hub. Stay safe online. It is surface clipped usually. We would like to show you a description here but the site won’t allow us. Manage Your Account. Some new sockets may look like. Tudor. I received the self install pack but can't install it we need an engineer visit. Follow the instructions on screen to finish your setup. . Re: No wall socket. Broadband wifi self install wall socket. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. how can we go about changing our self install to having someone come and install it for us?Unlike Virgin Media, BT’s self-installation process is free of charge. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Get more from your Virgin Media setup. SpeedBroadband wall socket. Connect the cable adaptor to the black banded end of the 3m isolator cable. If you can find the brown/grey box outside, and trace where the VM cable goes to, it would help. Options. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. These are the two boxes I can find in the house. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Hi there. Account - Mobile. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Stay safe online. The box does however have a hole in the bottom, through which i could see some. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Virgin Media;. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. Technician: No extra cost – If QuickStart’s unavailable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I don't have a virgin media wall socket and this is stressing me out. 5. What I was looking for is a white faceplate, taller than it is wide,. by eddie778 • Just joined. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. The are cables with push fits types of the F-Plug supplied by Virgin Media in self install kits. Below is why. 1. The current range of cables supplied by VM are push-fit as opposed to screw thread but they still connect to the same wall points. . Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Networking and WiFi. you do have if you think any look possible as a VM connection and forum members can advise. These are usually provisioned from an equipment cupboard outside the flats. on 15-02-2022 10:03. Networking and WiFi. Thank you for making your first post regarding the wall socket and your self install. QuickStart, set up and connections. 388. Sometimes there is no wall box, just a trailing cable. how can I go about changing our self install to having someone come and install it for us? on 03-08-2020 18:05. However, I do not have any of the specified wall sockets available. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. SpeedThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Chatter and natter. I’ve ordered a broadband only package and it said I was applicable for a self install kit. 2 hours ago. The are cables with push fits types of the F-Plug supplied by Virgin Media in self install kits. I ordered a broadband only package because it said I could self install the kit. I have also checked outside and there is no box either on my property or on my boundary wall. Hi @Abigaill. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . 665 subscribers. For into also image of the. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. I am hoping a membe. Once you have hunted around for the examples linked above, if you don't think you have a conn. I asked this on ordering with the salesman at my door and he was insistent that in order to avoid the fee I was to do it that way I'd have just been happy to pay. Manage Your Account. How To Connect Old Bt Master New Virgin Nte5 Avforums. Can you check outside and look for the. But I have no Virgin Media Wall socket in my house. All the wall. If you in a property that's recently been added to Virgin Media's network we have another video th. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Account - Mobile. See where this Helpful Answer was posted. You don't need a wall socket specifically, as long as you have the relevant cabling to VM's network. 0 Kudos. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Could I book an engineer and what number - 5155510. SpeedIt could be that a previous owner has cut the cabling out. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. For personal details, m y account is a business account but the router is used in a student household. I'm sorry to hear you're having these. Connecting Hub 3. Account - Cable. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. Have you downloaded and used our Connect App yet? It'. Account - Mobile. Ju. Account - Cable. We're here to help. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. New to the UK and just moved into our first home here. My Virgin Media App. Wall Socket. Virgin Media; My Virgin Media;. SpeedQuickStart, set up and connections. I recently applied and received the delivery for a virgin package of tv broadband. We have the quickstart pack but sadly cannot get broadband set up and working. Account - Mobile. Stay safe online. Virgin Phone Switchover. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 3 weeks ago. Hello, I'm trying to set up my Virgin Media broadband. Switched On Families. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Failing this. We would like to show you a description here but the site won’t allow us. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Intelligent WiFi Pod Trial. Account - Cable. Hi, I was with Vodaphone at my previous house and have recently moved to my new house opting for VM as it said it was already installed here. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Options. But I don't think I have any Virgin Media Wall sockets in my house. Thing is, I've been to the house, Virgin haven't, and I am 99. Hi, im writing this as a last resort, as customer service has been woeful. Account - Mobile. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. But there are 2 wires leading which can be plugged in the hub. Switched On Families. What to expect with broadband. Go to solution. The brown box is still fine, cleaned it and put the front back on with a zip tie. The Messiest Home Unifi Setup Ubiquiti Community. Manage Your Account. Call the Pre-installation and delivery team on 0800 052 1734. We can assist further publicly for now with your Wi-Fi issues. Absolutely not. Don’t plug the power cable into a plug socket yet. Adduxi. Account - Mobile. No Virgin media wall socket. which will give you a general idea of VM fixtures and fittings. Tudor. However the wall socket doesn’t have the correct connection for the cable with the hub. When I was going to self-install it, I didn't find any wall socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Call them up and mention it to them otherwise they more than likely won’t say anything about it. See where this Helpful. But I have no Virgin Media Wall socket in my house. . Browse Virgin Media Virgin Media Community. Call the pre-installation and delivery team on 0800 052 1734. Thanks! Regards, Bilal Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Switched On Families. The cable could be hidden within, or behind,. SpeedRe: I need a Virgin Media Wall Socket. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. Yep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. Please remember, there’s always a £35 activation fee for our services. Network Trial. I'm very sorry to hear about the non wall socket. Sometimes there is no wall box, just a trailing cable. We would like to show you a description here but the site won’t allow us. The threaded fitting on the back of a VM Hub is a F-Socket and the RG6 coax cables have a F-Plug. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. . Home Phone. We would like to show you a description here but the site won’t allow us. Hi there. Options. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Please support me in this regard. The wall socket has a thick plug bit. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Browse Virgin Media Virgin Media Community. Booking an engineer is easy with Virgin Media.